Panalpina has developed a new digital portal offering a wide range of instant and real-time services that it describes as “state-of-the-art”.
Currently available to select customers by invitation only, it will be launched globally this summer.
Customers will be able to manage their entire supply chain end-to-end with all their partners through one digital portal.
Users can request an instant quote, as well as book and track their shipments in what Panalpina said is “an intuitive, integrated and thus seamless flow”.
As further features are added, the portal will not only offer interaction capabilities with Panalpina’s customers, but also suppliers, and enable:
- System-based procurement of services
- Web and electronic channels that offer Panalpina services and lead to contract closure
- Electronic channels to exchange service orders
- Applications supporting shipment execution and settlement process
- A wide range of integration, visibility and reporting services for suppliers and customers
“In the past two years, we have invested significant time and resources in developing different elements of the portal to establish the best digital experience for our customers,” Ralf Morawietz, chief information officer at Panalpina, said.
“In particular, the quoting and shipment-visibility capabilities of the new portal are hitting the core of today’s demands,” he noted.
“Digitalisation is the number one trend in logistics and our new customer portal is an industry game changer,” added Panalpina chief executive Stefan Karlen.
“Customers, partners and suppliers will increasingly expect to quote, buy, sell and deliver online using dedicated platforms and my priority is that Panalpina offers our customers an engaging, seamless digital experience.”
“There is still significant paperwork coupled with inefficient processes in the industry,” Karlen continued.
“With our customer portal, we are one step closer to creating a truly digital end-to-end enterprise which will enable us to drive down costs, shorten response time and offer multiple communication channels to our customers and trading partners.”
A demonstration version of the new portal can be seen here.
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