Korean Air has implemented a new cargo management system, named iCargo, as it continues with its IT renewal programme.
The iCargo internet platform, which will replace the existing 35-year-old system, combines the full scope of end-to-end cargo business functions of Korean Air – reservation, sales, terminal operation, revenue accounting, cargo portal and more – in a single, integrated system.
Around 130 domestic and overseas stations have so far seamlessly implemented the system over approximately "two years of intensive preparation".
“The next-generation cargo system, based on cloud technology, is part of our digital transformation of the future. Launched in April, the new system will lead change and further enhance the quality of customer service in the fiercely competitive cargo industry,” said Sam Noh, Senior Vice President & Head of Cargo Business Division of Korean Air.
The airline, which operates a fleet of 23 freighters, was able to implement the system following its 2018 partnership with IBS Software.
"iCargo, has the most notable advantage when it comes to customer convenience," the airline said. "It enables the company to provide consistent service through an integration of sales-reservation-operation systems. It also provides up-to-date information via customized monitoring function and tracks the status of shipments in real-time through e-mail or SMS, depending on the customer’s preference."
Korean Air will continue to develop its software functionality through to March 202o when the airline will also introduce an AI-based Cargo RMS (Revenue Management System) solution, which is expected to improve company profitability.
"Taking steps to migrate its entire IT system to Cloud by 2021, Korean Air will continue with its digital transformation to cope with rapid developments in the business environment," the company said. "By dramatically improving customer experience, Korean Air will further strengthen its position as a leading carrier in the global cargo industry."
