Kuehne + Nagel has launched three new digital solutions including a mobile app, a control centre and a WeChat extension for its FreightNet booking portal.
The forwarder's Kuehne+Nagel App, available for iOS and Android, allows customers to track shipments on mobile devices.
Shipment statuses are directly displayed, with details available at customers’ fingertips. Updates can be received via push notifications, and all information can be shared with partners and colleagues through instant messaging channels, email and SMS.
Meanwhile, its new web-based Control Center is the starting point for the roll-out of myKN, a suit of online information and booking services all accessible and integrated in one platform.
In a first step, the platform offers quoting, booking and tracking functionalities for shipments, which will be enhanced with further dashboard, reporting and collaboration features.
Customers can personalise the Control Center to serve their specific needs.
Finally, for its growing customer base in Asia, Kuehne + Nagel will unveil a mobile-based seafreight booking and service application on WeChat as an extension of KN FreightNet. This extension will be launched in June.
Detlef Trefzger, chief executive of Kuehne + Nagel said: “Our aim is to be a data-driven value chain provider.
"By creating new digital services and interfaces we enable customers to easily connect and do business with Kuehne + Nagel. Moreover, we are working on seamless data exchange between different systems to drive automation and to minimise manual efforts, for our customers, partners and our own organisation.”
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