IAG Cargo has opened a new control centre at Heathrow Airport that is equipped with real-time cargo monitoring technology designed to manage over 2,000 freight movements per day.
The new London Operations Control Centre is expected to improve on the day decision making with real-time data and workload forecasting tools that enable teams to take proactive action to mitigate risks to the operation.
Every workstation in the facility features audio-visual and data visualisation technology, while there is also a new digital wall to improve the control team’s coordination, situational awareness and visualisation of key operational data.
"This investment will support positive changes in operational efficiency, allowing teams to quickly view real-time positioning of all freight and equipment across the vast London Heathrow hub, as well as key data from various operational systems, all within a centralised platform," said IAG Cargo.
David Rose, director of London operations at IAG Cargo, further said: "The opening of our new London Operations Control Centre is the latest example of IAG Cargo’s investment in our commitment to be a customer-led and operationally efficient business and a great place to work for our teams.
"This brand-new facility represents a major leap forward for our operational management in London and will totally change how we oversee our day to day operations, giving our teams the tools to boost our operational quality and equip them with technology that allows us to anticipate and mitigate potential issues before they arise. This is a significant step forward as part of our broad and ambitious transformation plan at IAG Cargo.”
Alongside this investment in new technology, IAG Cargo is also introducing six new senior management roles to lead day to day operations in its new control centre.
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