All Etihad Cargo articles – Page 4
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News
Etihad Cargo restructures customer services to improve efficiency
Etihad Cargo aims to improve customer service efficiency through the restructuring of the carrier's Contact Centre Team.To improve global customer service response times and support the UAE team to enable it to improve business conversion, Etihad Cargo has created two separate units.One team is dedicated to servicing UAE customers, and ...
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NewsEtihad Cargo the latest to boost China capacity
Source: Etihad CargoEtihad Cargo is the latest to add extra capacity to the China market with additional freighter and passenger flights to Shanghai.The new Abu Dhabi-Shanghai B777 freighter flight begins on February 2 and will operate on a weekly basis.The flight means the carrier will offer a total of eight ...
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News
Etihad Cargo to benefit from increased US belly capacity
Etihad Cargo is set to benefit from increased US belly capacity with Etihad's plans to introduce an additional three weekly flights to New York's JFK International Airport from April 24.The flights will be operated with both Airbus A350 and Boeing 787-9 Dreamliner aircraft and are set to bring Etihad Cargo’s ...
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News
Etihad Cargo takes a disciplined approach to capacity management
Etihad Cargo is taking a disciplined approach to its air cargo strategy as the market switches to a more balanced footing from one of capacity shortages.Speaking to Air Cargo News, Etihad Cargo director west Mark Faulkner, who joined the airline in mid-2021, says that softer demand levels experienced over the ...
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NewsEtihad Cargo restarts China-India freighter flights to meet industrial demand
Source: Etihad CargoEtihad Cargo is restarting freighter flights between China and India as it targets industrial and manufacturing volumes.The new service will operate twice per week between Shanghai and Chennai and supports India's "booming market, which has witnessed an increase in manufacturing and industrial production post-pandemic."The first flight will take ...
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NewsDSV offsets carbon emissions with Etihad flight
Source: Etihad CargoDSV has become the first company to purchase Etihad Cargo sustainable aviation fuel (SAF) to offset the carbon emissions of a flight.Etihad Cargo transported DSV's cargo shipment from Washington Dulles to Abu Dhabi on Etihad's first transatlantic NetZero flight on November 13.The B787 flight also utilised contrail prevention ...
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NewsEtihad Cargo achieves IATA CEIV pharma recertification
Photo: Etihad CargoEtihad Cargo has been recertified as meeting IATA's CEIV Pharma standards.The cargo division of Etihad Aviation Group achieved IATA CEIV Pharma recertification following an audit by independent validators that assessed the carrier's capacity to control and enhance its processes through a checklist that focused on Etihad Cargo’s Quality ...
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News
Etihad Cargo partners on new cool chain facility
Etihad Cargo, Etihad Airport Services and Abu Dhabi Airports are developing a new cool chain facility that will more than double the carrier's pharma capacity at the airport's cargo village.The new 3,000 sq m facility features bulk loading docks with levellers, high-speed roll-up shutters, insulation and a real-time temperature monitoring ...
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NewsCargo village and terminal upgrade at Abu Dhabi airport nears completion
Source: Abu Dhabi Airports Free ZoneAbu Dhabi Airports Free Zone (ADAFZ) is approaching completion of its cargo village and terminal rehabilitation project.As part of an expansion strategy to increase cargo capacity and enhance operational capabilities, the project has equipped the cargo facilities within ADAFZ with upgrades that meet the latest ...
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NewsTIACA sustainability programme launch customers announced
Photo: Etihad CargoTIACA has announced the launch customers for the air cargo industry’s first multi-sector sustainability verification programme.Following the launch of the TIACA BlueSky programme at the March Executive Summit, a successful pilot programme was run with airline and ground handling companies.The BlueSky programme, open to the entire industry, not ...
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NewsEtihad Cargo positive about new Guangzhou flights
Source: Etihad CargoEtihad Cargo is hoping to capitalise on the addition of new passenger flights to China in October.The two weekly flights to Guangzhou will utilise B777 aircraft offering 30 tonnes of bellyhold cargo capacity per flight.Etihad said it would be the first international airline to operate long-haul passenger and ...
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NewsEtihad Cargo implements new CRM system
Etihad Cargo Contact Centre. Source: Etihad CargoEtihad Cargo has implemented a new customer relationship management (CRM) system as the latest step in its digitalisation drive.The cargo business said that it would now use the Microsoft Dynamics 365-driven Pulse CRM system, which will provide customer service agents with more customer-focused data.The ...
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NewsEtihad Cargo looks to capitalise on additional New York belly capacity
Photo: Etihad CargoEtihad Cargo is positive about the introduction of an additional 50 tonnes of US belly capacity via four new weekly direct passenger flights from Abu Dhabi International Airport to New York's John F. Kennedy International Airport (JFK) from November 15.With the addition of these flights, the carrier will ...
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NewsEtihad Cargo sees first-half revenues rise despite volume decline
Etihad Cargo reported a first-half increase in cargo revenues despite a drop in volumes as a result of a ramp-up of passenger operations.The Abu Dhabi-headquartered airline reported cargo revenues of $802m in the first half of 2022, representing an increase of 6% on the same period last year, despite a ...
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NewsEtihad Cargo to end mini-freighters to China as flights ramp up
Photo: Etihad CargoEtihad Cargo will end its mini-freighter flights to China as it continues to ramp up its passenger network to the country with the introduction of 15 direct passenger and freighter flights per week.Throughout the pandemic, Etihad Cargo continued to operate direct routes into China, providing cargo capacity via ...
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NewsEtihad Cargo renews its contract with Jettainer
Photo: Etihad CargoEtihad Cargo has awarded Jettainer a five-year contract where Jettainer will continue to provide and manage unit load devices (ULDs) for the carrier.The ULD expert will digitalise Etihad Cargo’s entire ULD fleet and equip it with Bluetooth low energy (BLE) tags.These tags will enable Etihad Cargo to collect ...
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NewsEtihad Cargo and B Medical Systems sign sustainable pharma transport MoU
Photo: Etihad CargoAbu Dhabi-based carrier Etihad Cargo has signed an MoU with Luxembourg-based manufacturer and global distributor of medical refrigeration devices, B Medical Systems, to develop a solution specifically for the transportation by air of life-saving drugs, vaccines and high-value pharmaceuticals.The project aims to create passive temperature-controlled containers that can ...
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NewsEtihad Cargo to provide more capacity this summer
Photo: Etihad CargoEtihad Cargo will provide additional capacity to key destinations in the summer months across Asia, Africa and Europe.From July, Etihad Cargo will continue to operate its Boeing 777 freighter network with flights across Chicago, Dhaka, Frankfurt, Hanoi, Ho Chi Minh City, Hong Kong, Johannesburg, Kenya, Milan, Riyadh, Saigon ...
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NewsEtihad Cargo appoints general manager – Americas
Etihad Cargo has appointed Caroline Pappas as general manager – Americas.Based in Chicago, Pappas will report directly to Etihad Cargo's director – cargo commercial west, Mark Faulkner. She will be responsible for establishing new and further developing existing relationships with Etihad Cargo's customers based in North and South America.Pappas joins ...
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News
Etihad Cargo reports continued growth in online sales
Etihad Cargo has seen a continued increase in the number of online bookings it has received since it launched a revamped online portal last year.The cargo business said that in the six months since the portal's launch, online bookings have reached 45% of all bookings made - based on April ...