Abu Dhabi-based Etihad Cargo has cutover to a new freight management system to provide customers with greater communication and improved handling processes.
The system was developed in partnership with Hermes Logistics Technologies to meet the Middle East carrier's specific requirements for an IT solution to address physical handling, documentation and messages in real-time.
A key benefit of implementing the new system is that customers are better informed through real-time shipment tracking across Etihad Cargo’s global network, with updates being automatically forwarded to them on a regular basis.
The handling and tracking of cargo shipments across the hub in Abu Dhabi is also enhanced and has become more efficient, with hand-held terminals being used to identify, track and verify all shipment details.
David Kerr, vice president Etihad Cargo, said: “The implementation of the new Hermes cargo management system is a very positive customer service enhancement that enables us to handle and transport our customer’s shipments more efficiently.
"It also means that our customers are provided with greater transparency, by being regularly advised and updated on the whereabouts of their shipment across the transportation chain.”
To ensure a smooth transition to the cargo management system, Etihad Cargo has been closely monitoring its operation during the cutover stage and proactively advising its customers if there are any changes to their bookings.
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