The ECS Group has launched a new data processing service as part of its "augmented GSA concept".
The new QualityStars service provides two teams to support airlines with air waybill verification and customs reporting.
"Time and effort are required to verify, capture, and process AWB data, or send information to the Customs authorities; time and resources that could be used to focus on sales and customer interaction," the company said.
By having two teams, ECS is able to time shift patterns to cover the various time zones of the airlines in eight countries that have signed up for the service.
Dimitri Arnaudin, managing director of QualityStars, said: “This includes monitoring the airline’s relevant KPIs, such as the number of customer claims or CASS corrections.
"We go beyond what is expected, and meticulously follow-up on clarification requests where we are obliged to contact the airline’s commercial team to chase up on missing information.”
Adrien Thominet, executive chairman of ECS Group, added: “Our QualityStars service allows our airline customers to outsource specific back-office process steps in all confidence.
"At the same time, they benefit from a more flexible cost structure, and free up their own resources to focus on other core commercial and operational activities.”
ECS began providing data processing services in 2019 to a specific airline, with a specific operating system.
However, the QualityStars service goes beyond this initial offering as the data team has knowledge of most cargo management systems and manages the whole invoicing process.
The company’s augmented GSA concept was announced last year and allows customers to pick and choose which services and products they would like to utilise rather than a ‘one-size-fits all’ solution.
