American Airlines Cargo is to implement a next generation cargo management system in its largest investment to date.
The US carrier has selected IBS Software to implement iCargo, which will see American migrate to a web-based, fully integrated technology platform connecting all of its critical business functions.
Said an airline spokesperson: "Together, American and IBS are designing a multi-year, phased implementation and rollout strategy, which ensures the new technology and processes are brought into the business in a seamless manner.
"The carrier is committed to taking an iterative approach to this implementation to ensure day-to-day business functions run smoothly during the transition, minimising the impact go-live will have on partners and customers."
The result, added the spokesperson, will be new technology and streamlined processes that give American the agility necessary to stay at the forefront of the industry.
Rick Elieson, president, American Airlines Cargo, said: “We will continue to push the boundaries to deliver an industry-leading experience.
“We are focused on modernising processes for our team, and increasing transparency and flexibility for our customers. The rapidly changing cargo landscape demands that we invest in the best of tools, so that our team can focus on doing what they do best — delivering an exceptional customer experience.”
VK Mathews, executive chairman, IBS Group,said: "iCargo has, over the years, recorded remarkable traction in the market to emerge as the most definitive cargo management solution in the air transportation industry.
“The iCargo footprint is now truly global and having American among our growing list of customers is indeed a strategic milestone for IBS. The engagement, I am sure, will herald the beginning of a long and productive business relationship.”
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