Air France-KLM-Martinair Cargo is offering RealTime Care, a service that tells customers automatically when a shipment is affected by an “irregularity”.
As part of the European carrier's Let's Get Digital programme, customers will be “notified about the situation, its cause and the repair solution that has been found for them”.
RealTime Care is in addition to the airline's existing RealTime Connect and RealTime Notice solutions.
Bram Gräber, executive vice president of AF-KLM-Martinair Cargo, explains the range of services in a video.
