Delta Cargo has entered into an exclusive long-term partnership with CarePod, a pet technology start-up, to launch a new pet transportation strategy.
A spokesperson for the US carrier said: “With a new range of smart, pet travel products and services, CarePod will help Delta better carry and monitor pets throughout the network, with real-time updates for customers.
“This is alongside the recent introduction of a staff veterinarian to the Delta Cargo team who will review policies and procedures to ensure safe and comfortable pet travel.”
CarePod's travel pods are fully IATA compliant and can be accepted by major carriers around the world.
Shawn Cole, vice president-Delta Cargo, said: “Demand for pet shipments is strong and we are always looking for ways to create a best-in-class travel experience for pets and their owners.
“Working with a start-up like CarePod allows Delta the flexibility to enhance our service in new and innovative ways. We are able to think big, start small and learn fast to solve specific customer needs.”
Jenny Pan, founder and chief executive of CarePod, said: "Our innovative use of technology and breakthrough engineering solutions are matched by our passion for pet safety, comfort and security.
“Our goal is to transform the future of pet travel, and to be able to work with Delta in delivering a better experience for its customers is an exciting step.”
The airline has specially trained ground handlers who take care of pets at every step of their journey.
Delta also has temperature-controlled holding areas and vehicles in numerous locations, overnight kenneling services, and real-time GPS tracking service for pet shipments.
The new Cargo Control Center in Atlanta also gives the airline 24-hour visibility into all shipments, including pets.
Guidance for customers traveling with pets can be found at Delta.com and DeltaCargo.com.
A special feature on pet transport will appear in the November issue of Air Cargo News.
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